1. Introduction
Privacy, security, and trust
Park Mitra (“Park Mitra”, “we”, “our”, “us”) values privacy, security, and trust. This Privacy Policy explains how we collect, use, store, share, transfer, protect, and delete personal information when you use our websites, mobile applications, booking systems, listing tools, partner dashboards, investor pages, support channels, and related services.
By using Park Mitra services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described here, subject to applicable law.
2. Scope
Who this policy applies to
Customers and users
Parking owners and real-estate partners
Business partners and brand partners
Investors and prospective investors
Collaborators, associates, and service partners
Visitors to our websites and digital platforms
Anyone who communicates with us through email, forms, chat, call, or support channels
3. Information we collect
Data collected directly, automatically, and through partners
3.1 Information you provide directly
Full name, mobile number, email address, residential address, business address, city, state, pincode, gender if voluntarily provided, profile photo or identity photo if uploaded, account credentials or login identifiers, vehicle details, parking preferences, parking ownership details, property or location details, business profile details, investor or collaboration details, support messages, feedback, complaints, and requests.
3.2 Identity and KYC information
Aadhaar number, PAN number, GSTIN or GST details, bank account details, IFSC code, branch details, government-issued identity documents, proof of address, business registration documents, ownership documents or authorization documents, verification selfies or liveness checks if used.
3.3 Transaction and financial information
Wallet balance and wallet activity, booking records, payment history, invoices and receipts, commissions, fees, payouts, settlement records, refund information, investment communication data, royalty-related records, ledger entries, and tax-related documentation where required.
3.4 Technical information
Device model and device identifiers, browser type and version, operating system, IP address, app version, log data, crash reports, diagnostics, timestamps, session activity, pages viewed, navigation behavior, referral source, cookie identifiers, and performance and analytics data.
3.5 Location information
Approximate location, precise location if permitted and required, check-in and check-out points, trip or parking location history, nearby location signals, and location used for booking verification, navigation, fraud prevention, or service optimization.
3.6 Communication information
Customer support messages, call notes, emails, form submissions, chat logs, grievance submissions, feedback, and survey responses.
3.7 Partner and business data
Organization name, designation, company registration details, partnership category, site/location details, commercial terms, payout or settlement preferences, marketing or loyalty collaboration data, and investment interest or relationship management data.
4. How we collect information
When and how the data enters our system
- When you register or sign in
- When you submit a form
- When you book parking
- When you list a parking space
- When you contact support
- When you apply for partnership or collaboration
- Through cookies, analytics, logs, and device signals
- From third-party service providers supporting verification, payments, security, or infrastructure
5. Why we use your information
Service, safety, compliance, and improvement
Creating and managing accounts
Verifying identity and authenticating users
Sending OTPs and managing login security
Enabling parking search, booking, and check-in
Managing parking listings and owner profiles
Processing payments, refunds, settlements, and wallet actions
Fraud detection and abuse prevention
Customer support and dispute handling
Compliance, tax, audit, and legal obligations
Loyalty and reward operations
Partner and brand collaboration
Platform analytics, performance improvement, and service optimization
6. Legal grounds and consent
The lawful basis for processing
Where applicable, we rely on your consent, performance of a service you requested, compliance with legal or regulatory obligations, protection of our platform, users, and partners, and other lawful grounds permitted under applicable law.
When we request consent, we aim to make it clear, specific, and understandable. You may withdraw consent where applicable, subject to legal and operational limitations.
7. How we share information
We do not sell your personal data
Payment gateways and payment processors
Banks and settlement partners
KYC and verification vendors
Cloud hosting and infrastructure providers
Analytics and performance providers
Communication and messaging providers
Fraud prevention and security partners
Legal, tax, regulatory, or government authorities when required
Parking owners, hosts, users, or partners to complete a transaction or service request
Professional advisors such as auditors, legal counsel, or consultants
We share only the minimum data necessary for the relevant purpose.
8. Third-party services and integrations
External tools and integrations
Our platform may contain links, tools, embedded services, APIs, or third-party integrations. Those third parties operate under their own policies and terms. We encourage you to review their privacy practices before using them.
Aararu Holdings: https://aararu.com
9. Location data
Location use for parking and safety
Location access may be used for discovering nearby parking, validating booking location, routing and arrival support, fraud prevention, host or associate workflows, service optimization, and safety or incident resolution.
You may disable location permissions through your device settings, but some functions may not work properly without them.
10. Cookies and tracking technologies
What we may use
Cookies
Local storage
Session storage
Analytics scripts
Performance tags
Security tools
Crash and diagnostic tools
These help us keep you signed in, remember preferences, improve speed and stability, measure feature usage, detect abuse, and enhance user experience.
11. Data retention
How long we keep information
We keep information only for as long as necessary for the purpose for which it was collected, account and service operations, legal, tax, accounting, and audit obligations, dispute resolution, fraud prevention, safety and security, and legitimate business operations.
When data is no longer needed, we will delete, anonymize, or archive it where appropriate.
12. Data security
Safeguards in place
Encryption in transit and at rest where applicable
Access controls and role-based permissions
Secure authentication practices
Audit logging and monitoring
Internal access limitation
Secure cloud infrastructure
Network and application security measures
Incident response procedures
No system is perfectly secure. We cannot guarantee absolute security, but we work continuously to reduce risk and protect data.
13. User rights and controls
Your rights under applicable law
Access your personal information
Correct inaccurate information
Complete incomplete information
Update outdated information
Request deletion or erasure of certain information
Withdraw consent where applicable
Request grievance redressal
Manage communication preferences
Raise concerns about privacy or security
We may need to verify your identity before completing a request. Some requests may be limited by legal, contractual, tax, fraud-prevention, or operational requirements.
The DPDP Act, 2023 expressly provides rights for correction, completion, updating, erasure, and grievance redressal, and requires a Data Fiduciary to give notice and respect consent and withdrawal rules.
14. Children’s privacy
Protection for younger users
Our services are not intended for children below the age permitted under applicable law. We do not knowingly collect personal data from children without appropriate legal basis or parental or guardian involvement where required.
If we learn that we have collected such data in violation of applicable law, we will take appropriate steps to delete or secure it.
15. Investor and financial information
Informational, not a promise
Investor, royalty, equity, return, or opportunity-related information displayed through Park Mitra is informational and operational in nature.
A guarantee of returns
A promise of profit
A financial assurance
Legal or investment advice
An offer that is binding without formal documentation
All investment-related arrangements remain subject to due diligence, legal review, regulatory compliance, risk assessment, executed agreements, and applicable securities, company, tax, and contract laws.
16. Security incident and breach response
How we respond
Isolate affected systems
Investigate the incident
Limit further access
Notify affected users where appropriate
Cooperate with authorities where required
Take steps to reduce future risk
17. International transfers
Cross-border processing
If data is processed or stored outside your region, we will take appropriate safeguards required by applicable law and our service arrangements.
18. Business and operational changes
If the platform changes shape
If Park Mitra undergoes restructuring, merger, acquisition, transfer of business, or similar changes, user information may be transferred as part of the transaction, subject to appropriate safeguards and applicable law.
19. Changes to this policy
Updates and revisions
We may update this Privacy Policy to reflect legal changes, product changes, security improvements, operational updates, or business expansion.
The revised policy will become effective when posted on our platform unless otherwise stated. Your continued use of Park Mitra after publication means you accept the updated policy.
20. Contact information
Privacy questions and requests
Email: support@parkmitra.in
Website: https://parkmitra.in
Company: Aararu Holdings Private Limited
Platform: Park Mitra
For Aararu Holdings, use https://aararu.com.