1. Introduction
A transparent and fair refund experience
This Refund Policy (“Policy”) governs refunds, cancellations, reversals, wallet credits, booking disputes, payment corrections, and mobility-service-related refund handling within the Park Mitra ecosystem operated under Aararu Holdings Private Limited.
Park Mitra aims to provide a transparent, fair, and user-friendly refund experience while maintaining operational integrity across its nationwide digital mobility ecosystem.
We genuinely value our users and ecosystem participants. If you experience a legitimate issue while using Park Mitra services, our team will make reasonable efforts to review and resolve the concern professionally and responsibly.
2. Scope of this policy
Applicable services
Parking bookings
Mobility subscriptions
Single-day passes
Monthly passes
Loyalty-linked mobility services
Wallet-related transactions
Partner-linked mobility transactions
Promotional mobility campaigns
Eligible digital ecosystem services provided by Park Mitra
3. General refund eligibility
Where refunds may be considered
Booked service was not accessible
User was charged incorrectly
Duplicate payment occurred
Booking could not be fulfilled due to operational failure
Verified technical issue prevented service usage
User experienced a genuine and legitimate platform-related problem
Payment processed but booking failed
User did not utilize purchased service due to verified operational issues
Refund requests remain subject to transaction verification, fraud review, operational validation, payment confirmation, booking investigation, and applicable gateway and banking policies.
4. Non-refundable situations
When refunds may not apply
Service was already used
Parking access was successfully utilized
Booking duration was consumed
Issue resulted from user negligence
Incorrect information was provided by the user
Misuse, abuse, or fraud is detected
Refund claims are duplicate or manipulated
Operational restrictions were clearly disclosed before booking
Promotional or limited-time campaign rules prohibit refunds
Park Mitra reserves the right to reject suspicious or fraudulent refund requests.
5. Customer-friendly resolution approach
Support for legitimate concerns
At Park Mitra, we strongly believe in building long-term trust with our users. If you experience booking-related issues, payment concerns, technical problems, accidental duplicate transactions, service access problems, or operational inconvenience, you are always welcome to contact our support team.
We genuinely appreciate users who connect with us responsibly and transparently, and our team will make reasonable efforts to assist with legitimate concerns professionally.
6. Refund request process
How to submit a request
Users may request a refund by contacting customer support, the official support email, platform support channels, or future in-app support systems where available.
Registered mobile number
Booking ID
Transaction reference number
Payment proof
Issue description
Screenshots or supporting evidence where applicable
7. Refund review timeline
Review window
Once a valid request is received, the request may undergo operational and payment verification, the issue may be reviewed internally, and additional information may be requested if necessary.
Our team generally aims to review eligible refund requests within 24 to 72 business hours.
Complex cases involving banking systems, payment gateways, fraud verification, operational investigations, or partner coordination may require additional processing time.
8. Refund processing timeline
What happens after approval
Refund may be initiated to the original payment method
Wallet reversals or adjustments may occur where applicable
Credits may be processed according to payment gateway timelines
Bank settlement timelines may vary depending on financial institutions
Actual credit timelines may depend on banking systems, UPI processing, card networks, wallet providers, and payment gateway policies. Park Mitra does not fully control external banking settlement speeds once the refund is initiated successfully.
9. Wallet refunds and loyalty credits
Wallet adjustments and reward handling
9.1 Wallet adjustments
Where applicable, refunds may be credited to the original payment source, credited to the Park Mitra wallet, adjusted through loyalty systems, or processed through ecosystem credits.
9.2 Loyalty credits
Loyalty credits, promotional credits, or ecosystem rewards may not always be refundable, may carry campaign-specific restrictions, may expire according to ecosystem rules, and may be reversed if fraudulent activity is detected.
10. Subscription and pass refunds
When subscriptions may be eligible
Single-day passes, monthly subscriptions, or mobility packages may be refundable only where the service was not activated, technical failure prevented usage, operational failure occurred, duplicate payment happened, or legally required under applicable law.
Partial usage may result in partial or no refund eligibility depending on operational review.
11. Failed transactions
When money moves but the booking does not
If payment was deducted, booking confirmation failed, duplicate deductions occurred, or wallet synchronization failed, users are encouraged to contact support.
Eligible failed transactions may automatically reverse depending on banking systems, payment gateway processing, and reconciliation systems.
12. Fraud prevention
Protecting the ecosystem
Investigate suspicious refund requests
Temporarily hold disputed transactions
Reject fraudulent claims
Reverse abusive wallet activity
Suspend accounts involved in refund abuse
Initiate recovery or legal action where necessary
13. Chargebacks and payment disputes
Talk to support first
Users are encouraged to contact Park Mitra support before initiating external chargebacks or banking disputes. Unauthorized or fraudulent chargeback abuse may result in account suspension, wallet restrictions, loyalty credit reversal, and legal recovery procedures.
14. Service interruptions
Temporary issues and refund eligibility
Temporary interruptions caused by maintenance, internet outages, cloud provider issues, payment gateway downtime, force majeure events, or regional operational limitations may not automatically qualify for refunds unless legally required or operationally justified.
15. Limitation of liability
External delays are outside our direct control
To the maximum extent permitted by law, Park Mitra and Aararu Holdings Private Limited shall not be liable for indirect losses, banking delays, payment gateway failures, third-party processing interruptions, business interruption losses, external financial system downtime, or delayed bank settlement cycles.
16. Policy updates
Refund rules may change
Park Mitra reserves the right to modify refund conditions, update processing rules, revise operational timelines, and change eligibility structures. Updated versions become effective upon publication on the platform.
17. Contact information
Refund-related support
Platform: Park Mitra
Company: Aararu Holdings Private Limited
Email: support@parkmitra.in
Website: https://parkmitra.in
18. Final support commitment
Trust, convenience, and long-term satisfaction
At Park Mitra, we aim to build a premium mobility ecosystem based on trust, convenience, and long-term user satisfaction.
If you experience a real and legitimate issue while using our services, we encourage you to connect with us confidently. Our team will be happy to review your concern and assist you professionally within reasonable operational timelines.