1. Introduction
The scope of user participation
This User Policy (“Policy”) governs the rights, responsibilities, benefits, restrictions, loyalty mechanisms, mobility usage conditions, digital wallet operations, and overall participation of users accessing or using Park Mitra services.
This Policy applies to customers, registered users, mobility subscribers, loyalty participants, digital wallet users, parking users, users interacting with Park Mitra brand partners, and users accessing mobility-related benefits through Park Mitra.
Park Mitra operates under Aararu Holdings Private Limited.
By accessing or using Park Mitra services, users agree to comply with this Policy along with the Park Mitra Terms and Conditions and Privacy Policy.
2. Purpose of the platform
What Park Mitra is designed to provide
Digital parking access
Advance parking reservations
Mobility convenience
Nationwide parking discoverability
Loyalty-linked mobility benefits
Reward-linked ecosystem participation
Urban mobility optimization
Partner-integrated loyalty infrastructure
The platform is intended to create a connected ecosystem between users, parking owners, business partners, mobility infrastructure, and digital loyalty systems.
3. User eligibility
Who may use ParkMitra
- Legally permitted to use digital services under applicable laws
- Provide accurate and lawful information
- Comply with platform policies
- Do not engage in fraudulent or abusive conduct
- Maintain responsible platform usage
Park Mitra reserves the right to restrict, suspend, or terminate accounts violating this Policy.
4. User accounts
Registration, responsibility, and multiple accounts
4.1 Account registration
Users may register using mobile number, OTP verification, email address, optional profile information, and KYC information where required.
4.2 Account responsibility
Users are responsible for maintaining account confidentiality, protecting login credentials, ensuring accurate account information, preventing unauthorized access, and activity conducted through their account.
4.3 Multiple accounts
Park Mitra may restrict or suspend duplicate accounts, fake identities, fraudulent registrations, manipulated referral accounts, and unauthorized account sharing.
5. Parking booking services
Services users may access
Instant parking bookings
Advance parking reservations
One-time bookings
Single-day passes
Monthly subscriptions
Digital parking access systems
Future QR-enabled parking systems
Bookings remain subject to operational availability, location capacity, local conditions, technical functionality, and compliance verification.
6. User mobility benefits
Benefits users may receive
Park Mitra users may receive nationwide mobility access benefits, digital convenience services, loyalty-linked mobility support, ecosystem-based rewards, digital parking advantages, partner-linked mobility credits, and subscription-based mobility features.
These benefits may vary based on user activity, ecosystem participation, partner campaigns, geographic availability, and operational conditions.
7. Loyalty credits and reward ecosystem
Earning, integrating, and redeeming loyalty credits
7.1 Loyalty credit structure
Users may receive loyalty credits through purchases made from participating brand partners, ecosystem participation, promotional campaigns, mobility usage, reward-linked partner activities, and future loyalty programs.
7.2 Brand partner integration
Where eligible, users purchasing goods or services from participating brand partners may receive loyalty bonus credits linked to the value of their purchase. These credits may be credited into the user’s Park Mitra account, accumulate digitally, be redeemable for mobility-related benefits, and be tied to specific campaigns or partner programs.
7.3 Premium exclusive benefit positioning
The loyalty credit ecosystem is intended as a premium exclusive benefit created specifically for Park Mitra users and is designed to reward participation, encourage mobility-linked loyalty, connect commerce with convenience, and strengthen long-term ecosystem engagement.
7.4 Redemption conditions
Loyalty credits may have usage restrictions, expiration periods, may not be exchangeable for cash, may not be transferable, may only be usable within approved Park Mitra systems, and may vary by campaign or region.
Park Mitra reserves the right to modify reward structures, suspend campaigns, adjust redemption mechanisms, verify transactions, and reject fraudulent reward claims.
8. Digital wallet operations
Wallet use and controls
Park Mitra may provide digital wallet functionality for booking transactions, loyalty credits, refunds, mobility benefits, subscription operations, and reward management.
Wallet balances, rewards, and credits may remain subject to operational controls, may require verification, may be restricted under fraud review, and may be governed by applicable financial and operational rules.
9. User responsibilities
What users agree to
Provide accurate information
Not misuse bookings
Not engage in fraud
Not manipulate loyalty systems
Not exploit technical vulnerabilities
Not interfere with platform operations
Not misuse parking spaces
Not violate laws or regulations
Not impersonate other users
Not abuse promotional programs
Users remain responsible for their vehicle, conduct, parking compliance, and lawful platform usage.
10. Fraud prevention and abuse monitoring
Monitoring and enforcement
Park Mitra may monitor suspicious transactions, unusual reward activity, duplicate reward claims, fake bookings, manipulated loyalty patterns, fraudulent wallet activity, and unauthorized ecosystem exploitation.
Park Mitra reserves the right to suspend credits, reverse transactions, remove rewards, freeze accounts, permanently ban users, or initiate legal or recovery actions.
11. Subscription and pass services
Passes, subscriptions, and membership structures
Users may access single-day passes, monthly subscriptions, promotional mobility plans, and future ecosystem membership structures.
Subscription benefits may vary depending on city, operational availability, partner integrations, platform expansion, and promotional conditions.
Park Mitra may modify pricing, change subscription features, discontinue plans, or introduce new membership structures.
12. Parking usage rules
How users must use parking access
Park within designated areas
Follow timing restrictions
Avoid operational obstruction
Comply with property-specific rules
Follow lawful conduct standards
Do not occupy unauthorized spaces
Do not damage infrastructure
Do not disrupt platform operations
Additional penalties or restrictions may apply for misuse.
13. User safety and liability
Safety limits and platform responsibility
Users acknowledge that parking environments may involve operational risks, Park Mitra acts primarily as a technology facilitation platform, parking availability is not guaranteed, and uninterrupted operation is not guaranteed.
Park Mitra shall not be responsible for theft, vehicle damage, vandalism, third-party conduct, local operational disputes, weather-related incidents, or infrastructure failures.
14. Data and privacy
Policy linkage
User information is processed in accordance with the Park Mitra Privacy Policy. Users consent to operational data collection, booking-related processing, loyalty tracking, fraud prevention systems, communication delivery, and ecosystem analytics.
15. Communications
Messages users may receive
Booking notifications
OTP verification messages
Operational alerts
Loyalty updates
Promotional communications
Partner-related offers
Ecosystem announcements
Users may manage communication preferences where operationally permitted.
16. Intellectual property
Ownership of the ecosystem
All platform systems, loyalty structures, reward systems, branding, UI systems, operational frameworks, and digital infrastructure remain the property of Park Mitra, Aararu Holdings Private Limited, and authorized licensors where applicable.
Unauthorized use or reproduction is prohibited.
17. Suspension and termination
When access may be restricted
Park Mitra may suspend or terminate user access for fraud concerns, policy violations, abusive behavior, fake activity, misuse of loyalty systems, security risks, operational misuse, or legal requirements.
Termination may occur without prior notice where necessary for security or compliance reasons.
18. Limitation of liability
What Park Mitra is not liable for
Indirect losses
Reward interruptions
Booking failures
Operational disruptions
Loyalty credit disputes
Parking unavailability
Technical downtime
Third-party failures
Business interruptions
Financial losses
19. Policy changes
Periodic updates
Park Mitra may modify this Policy periodically to reflect operational changes, legal requirements, ecosystem updates, loyalty structure updates, technology improvements, and partnership expansions.
Updated versions become effective upon publication.
20. Governing law
India and Pune jurisdiction
This Policy shall be governed by the laws of India. Disputes shall be subject to the jurisdiction of competent courts located in Pune, Maharashtra unless otherwise required under applicable law.
21. Contact information
Support and policy contact
Platform: Park Mitra
Company: Aararu Holdings Private Limited
Email: support@parkmitra.in
Website: https://parkmitra.in